Contact information
Contact Us
We're here to help — especially at a difficult time. Whether you have a question about your order, your design, shipping, or our Likeness Guarantee, reach out and a real person will get back to you.
support@stillbeside.me
We typically reply within 1–2 business days (Monday–Friday).
What to include
To help us assist you quickly, please include your order number and — for any damage or likeness concern — a clear photo of your piece.
About us
Still Beside Me is an online-only brand operated by Riverton Ventures Inc (Texas, USA). We don't have a phone line or a physical storefront, which keeps things simple and lets us put everything into crafting your keepsake. Email is the fastest way to reach us and you'll always hear back from us directly.
Helpful links
You may also find quick answers in our Returns & Refund Policy, Shipping Policy, and FAQ.